Výzva, ktorú v organizácii riešime / Challenge we are facing
- open and maintain customer accounts by recording account information;
- resolve product or service problems by clarifying the customer’s complaint;
- determining the cause of the problem;
- selecting and explaining the best solution to solve the problem;
- assist with placement of orders, refunds, or exchanges;
- contribute to team effort by accomplishing related results as needed;
- manage large amounts of incoming calls;
- identify and assess customers’ needs to achieve satisfaction;
- provide accurate, valid and complete information by using the right methods/tools;
- build sustainable relationships of trust through open and interactive communication
- advise on company information as well as inform customer of deals and promotions;
- utilize computer technology to handle high call volumes;
- work with Customer service manager and Country manager to ensure proper customer service is being delivere
- handle changes in policies or renewals;
- resolve customer queries and complaints via phone, email, mail or social media;
- compile reports on overall customer satisfaction, about products, etc;
- co-create and follow communication procedures, guidelines and policies;
- go always the extra mile to engage customers;
Koho hľadáme / Our requirements
- proven customer support experience or proven potential to learn this field quickly;
- track record of over-achieving given goals, deadlines, etc.;
- strong phone contact handling skills and active listening;
- customer orientation and ability to adapt/respond to different types of characters;
- excellent communication and presentation skills;
- ability to multi-task, prioritize and manage time effectively;
- university under-graduate or fresh graduate required;
Preferovaný odbor štúdia
- Humanitné a spoločenské vedy
- Prekladateľstvo a tlmočníctvo
- Ekonomické a právne vedy
- Ľudské zdroje a personálny manažment
- Marketing, komunikácia, médiá
- Mediálne a komunikačné štúdiá
- Cestovný ruch
Znalosť jazykov / Language requirements
- Anglický jazyk: B2
Digitálne zručnosti / Digital skills required
- Rola zahŕňa veľa kontaktu s klientom.
- Rola vyžaduje, schopnosť do veľkej miery pracovať na úlohách samostatne.
- Rola vyžaduje prácu na viacerých zadaniach naraz.
- Rola ponúka dynamickosť a možnosť tvoriť procesy za chodu.
- Rola ponúka príležitosť vymýšľať nové návrhy/koncepty/stratégie.
Prečo si vybrať práve nás / Why choose us
We are growing fast and your career might mirror this speed if you are keen to join GymBeam. Whether you are an IT specialist, Marketing Associate, Sales oriented person, Data analytics lover or you just like to move around clients, their support and internal company operations – we have many roles open and hiring currently almost in all our departments! GymBeam offers exciting career path and opportunities with very supportive and professional leadership team to mentor you on your way to success.
Client first, Constant Growth, Hard Work, Innovation through new technologies, Great Team – These are the 5 values defining what we believe in, how we work and they are a key part of our ongoing success. We are looking for new talents that are aligned with our company values and are willing to help us to build one of the fastest growing eCommerce project in Europe.
O organizácii a našom poslaní / About organisation and our purpose
Gymbeam is an international company from its very beginning. Currently operating on 8 markets in Europe, GymBeam is one of the fastest growing e-commerce projects in CEE region. We are experts in sports nutrition, healthy functional food and sports accessories. We are producer of 3 our brands and another 400+ products. In our e-shop resells also more than 9000 products of 120 brands. We serve over 2 million customers and this base is growing exponentially.